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Automated Phone Call Appointment Reminders

Patients forget appointments

One problem for doctors is that patients forget about their appointments. Some offices use appointment reminder cards, but these get lost, thrown away, or forgotten.

It is much better to call the patient to remind them of their appointment. This takes time, and you don’t always call the patients at the best time for them.

Automated phone reminders work better

Automated phone reminders work better. Here’s why:

  • Phone calls are made at the most likely time when patients are home
  • Phone calls are made even when your office is closed
  • Automated calls are never forgotten
  • Automated calls are never too busy to call patients
  • It’s completely automatic. There is nothing you have to do.
  • Your staff is now free to do more important tasks
  • Automated phone calls are cheaper than having your staff call, averaging less than $1 per day
  • Patients appreciate a quick phone call, usually 30 seconds or less
  • Your missed appointments will be reduced by 80 to 100%

And most important of all:

  • Your staff will be happier, not having to do this repetitive task

Easily set your patient contact preferences

For your patients that prefer email or text messages, simply uncheck the Phone checkbox in their contact preferences.

contact_prefs
Easily manage your patient contact preferences

Enjoy automated phone reminders free for 30 days

We are activating automated phone reminders for all KIP MediWeb users free for the entire month of January, 2016.

There is nothing you have to do. Your patients will be called automatically.

Your patients will receive a reminder phone call for all appointments for the entire month of January – 100% free.

If you enjoy this service and wish to continue after that, it’s just $30 per month. That’s only $0.99 cents a day!

But wait! Get our special discounted rate!

If you like the Automated Phone Call Appointment Reminders, just let us know at any time during the free trial period, and we will sign you up for only $25 per month beginning February 1, 2016.

That’s a savings of $60 per year!

We know you will appreciate this great new service from KIP MediWeb. Enjoy it free for one month as our gift to you.

 

Happy Holidays from KIP Software!

Ledger Can Be Organized by Open Invoices

As you continue to use KIP, sometimes the Patient Ledger can be unwieldy with so much information – especially for those working on the receivables.

To make the Ledger easier to understand, you can organize the Patient Ledger by showing only the open invoices and any Payments or Credits applied to them.

Click the Show Less link on the upper right corner of the Patient Ledger to show this streamlined version of the Patient Ledger.

Show_Less
The Regular View of the Ledger

When the Show Less link is clicked, now becomes organized as shown in the image below:

Organized_Ledger
The Organized View of the Patient Ledger

To return to the original Patient Ledger view, simply click the Show More link.

Notice that the organized Patient Ledger shows a running balance for each invoice and that each invoice is now separated by a blank line. In the example above, it is easy to see that there are four open invoices with balances of $50.00, $145.00, $95.00 and $110.00.

After a patient has visited the office for many years, sometimes it is hard to look at the Patient Ledger and understand exactly what payments are applied to which invoice. This organized Patient Ledger now makes this easy.

You may elect to have the Patient Ledger default to this view by choosing this option in the Preferences.

Patient_Ledger_Prefs

Choosing this option in the Preferences affects your computer only and does not affect anyone else using the program on a different computer. This gives you the flexibility to choose the Ledger view you prefer, while allowing someone else to use the other view.

Please note that whatever option you choose as the default view, you can instantly choose the other view by clicking the Show More or Show Less link.

This option also changes how the Patient Ledger appears when printed from the More menu. If  you are currently viewing the Patient Ledger organized by Open Invoices, the Patient Ledger will appear this same way when printed. Otherwise, the standard Patient Statement will be printed.

Electronic Remittance Advice

Automatically Post Insurance Payments to Save Time

Electronic remittance advice saves time by automatically posting insurance payments which you download to your computer. You can use electronic remittance advice reports to automatically post insurance payments to your patients’ accounts. These Explanation of Benefits (or EOBs) are then stored along with your payments and can be retrieved electronically from anywhere in an instant.

This saves you time posting payments as well as time copying and storing your EOBs.

Announcing ERA Automation

Recently, the insurance carriers have set up specifications to process insurance payments electronically. The code is called ANSI 835, and it allows us to receive and process your insurance payments electronically. The Electronic Remittance Advice (ERA) is an electronic report generated by insurance companies to providers as an explanation of your medical claim payment. A similar technology also processes electronic fund transfers (EFT) into your bank account. This electronic delivery of insurance payments speeds up your reimbursement and posting of payments.

Receive Your EOBs Electronically

You can receive electronic remittance advice reports from most insurance companies including Medicare, Medicaid, and Blue Cross Blue Shield by enrolling with your electronic claims clearinghouse. Once you start receiving your EOBs electronically, you can post your payments to your patients’ accounts in just a few seconds. Your EOBs will also be stored alongside each payment and can be viewed or printed at any time.
Electronic Remittance Posting

Once processed, your EOBs are available on every computer wherever you use KIP.

Electronic Posting is Faster, More Accurate, and More Specific

Do you dread those EOBs with 25 patients on them? Imagine posting all those payments in just a few seconds. You can process all of your insurance payments and send out your bills to patients in less time than it takes to post one payment manually.

In addition, each item is posted line-by-line. That means you will now know exactly what each insurance carrier pays for each procedure.

And since your EOBs are stored electronically, there’s no more filing or storing them on your own. They are available in an instant alongside every single patient payment, in that same easy-to-read format you are used to seeing (click here to see an example).